How to Respond to a Negative Google Review Without Violating Attorney Confidentiality or State Bar Ethics Rules
Most state bars treat a public response to a client’s Google review as an attorney communication that must still protect confidentiality—even if the client “went public.” Lawyers can often respond safely in 2–3 sentences by acknowledging the comment, stating they can’t discuss details, and inviting offline contact. This article explains a compliant response framework, provides […]